Cyril JoyceContact Information
Telephone: 0862360173 Email: cj562004@yahoo.ie Website: Based in: Galway, ireland |
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Geographic Locations
Republic of Ireland
Mediation Practice AreasWorkplace, Family Mediation
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Professional Background
41 year working with Bank of Ireland to September 14.
Since 1995, responsibilities included the management of teams in the area of Business Banking.
The last 5 years involved initiating contact, renewing relationships and mediating/negotiating mutually acceptable arrangements between the bank and recession impacted, business borrowers.
Having encountered numerous conflicts between colleagues and between customers and Bank, I realized that Mediation has a very important role to play in trying to achieve timely, cost effective, sustainable and possibly relationship saving, solutions to conflict situations.
Commenced part time formal mediation training in 2012.
Since 1995, responsibilities included the management of teams in the area of Business Banking.
The last 5 years involved initiating contact, renewing relationships and mediating/negotiating mutually acceptable arrangements between the bank and recession impacted, business borrowers.
Having encountered numerous conflicts between colleagues and between customers and Bank, I realized that Mediation has a very important role to play in trying to achieve timely, cost effective, sustainable and possibly relationship saving, solutions to conflict situations.
Commenced part time formal mediation training in 2012.
Description of Mediation Style
Feedback on Mediations I have been involved in, include the following descriptions:
· Experience and people skills evident in a relaxed style, which in turn relaxes and reassures participants.
· A clear and impartial thinker.
· Manages the mediation in an easy manner, encouraging the participants to communicate and understand each other.
Clear focus on working the process, towards a participant led sustainable solution.
· Experience and people skills evident in a relaxed style, which in turn relaxes and reassures participants.
· A clear and impartial thinker.
· Manages the mediation in an easy manner, encouraging the participants to communicate and understand each other.
Clear focus on working the process, towards a participant led sustainable solution.
Education & Training
Introduction to Mediation - Professional
Advanced Mediation Beyond Conflict Ltd
60 hours supervised Mediation
Advanced Mediation Beyond Conflict Ltd
60 hours supervised Mediation
Professional CertificationNRM Certified Mediator (current 2015 practice licence held)
Professional Indemnity InsuranceFull Cover - Details available on request
Code of Professional ConductNRM Code of professional conduct
Complaint processNRM Complaint and Audit Process
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